Princess Cruises will offer a full refund for passengers aboard the Diamond Princess cruise ship quarantined at Yokohama, Japan, a representative told CNN.
The ship has been quarantined at the port since February 4 after a former passenger tested positive for coronavirus. Since then, 70 news cases of the virus have been confirmed aboard the ship.
There are more than 3,700 people on board the cruise ship, including 2,600 passengers.
In a letter, Princess Cruises President Jan Swartz thanked passengers for their “perseverance and understanding.”
“All monies paid to Princess Cruises including your cruise fare, round trip Princess Air, pre- or post-Cruise Plus hotels, transfers, prepaid shore excursions, gratuities and other items, and taxes, fees and port expenses will be refunded to the original form of payment,” Swartz wrote.
Swartz said the company will “refund reasonable independent expenses,” along with air travel, transfers or pre/post-cruise hotels. Each guest also will receive a 100% future cruise credit equal to the fare passengers paid for the quarantined voyage, Swartz wrote. That credit has to be applied by February 28, 2021.
“It is our sincere hope that the refund and credit will help ease at least a small bit of the stress you may be feeling right now,” Swartz wrote.